Much to love about the Carlton hotel. Awesome location, and one 20th of the price of the Taj across the road (but 20 times the authenticity of service). Room was basic but clean and quiet. On arrival our shower didn't work properly and Raju the manager made sure the shower head was completely replaced by the next day. Despite temperamental hot water, the friendliness and helpfulness of Raju compensated for any shortfall in the room. Hailing from Tamil Nadu, Raju was eager to please and meet our every need. We were booked to spend our last two nights in Mumbai at a 5 star hotel, but cancelled and stayed at the Carlton instead. Certainly no 5 star proxy, but it was a very pleasant and fitting way to spend out last nights in India.